Effective Date: July 13, 2026

WJP TECHNOLOGY CONSULTANTS LLC

Our Commitment To Privacy

WJP Technology Consultants LLC ("WJP Tech," "Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, protect, and manage information obtained through our website, managed IT services, cybersecurity services, cloud services, artificial intelligence (AI) services, SMS communications, support systems, and related business operations.

By using our website, services, or communicating with us, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect information directly from you, through your interactions with our services, or from authorized third parties.

Information we collect may include:

Personal Information

  • Name
  • Company name
  • Job title
  • Mailing address
  • Email address
  • Telephone number
  • Mobile phone number
  • Website address
  • Referral source
  • Account or service-related information

Business Information

  • Technology environment details
  • Service requests
  • Support tickets
  • Device and system information
  • Network configuration information
  • Cloud service information

Communication Information

  • Emails
  • Support requests
  • Website form submissions
  • Chat messages
  • SMS/text messages
  • Voicemail messages
  • Meeting requests and correspondence

AI and Automated Service Information

When interacting with AI-powered systems, virtual assistants, chat agents, voice agents, or automated services, we may collect:

  • Conversation content
  • Questions submitted
  • Responses generated
  • Call recordings
  • Voicemail recordings
  • Transcripts
  • Interaction history
  • Usage analytics

Website Usage Data

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referring websites
  • Usage statistics
  • Cookies and similar technologies

How We Use Information

We use collected information to:

  • Deliver managed IT services
  • Provide cybersecurity services
  • Respond to inquiries and support requests
  • Schedule appointments and consultations
  • Deliver project-related services
  • Improve customer experience
  • Monitor service performance
  • Enhance security and fraud prevention
  • Comply with legal obligations
  • Conduct internal business operations
  • Train and improve AI-assisted systems
  • Communicate with customers regarding services

We may also use information to provide updates regarding products, services, events, promotions, or educational content when permitted by applicable law or based on your preferences.

Artificial Intelligence (AI) Services

WJP Tech may provide or support artificial intelligence ("AI") services, automation tools, virtual assistants, AI voice agents, Microsoft Copilot solutions, Azure AI services, and related technologies.

Information submitted to AI-powered systems may be:

  • Processed automatically
  • Analyzed for service delivery
  • Summarized or categorized
  • Used to improve operational efficiency
  • Reviewed by authorized personnel for quality assurance and support purposes

AI-generated responses, recommendations, summaries, and analyses may not always be accurate, complete, or suitable for every situation.

Customers are responsible for reviewing and validating AI-generated content before relying upon it for business, legal, financial, regulatory, healthcare, cybersecurity, or other critical decisions.

WJP Tech does not use customer data to train public AI models unless expressly authorized to do so.

AI Voice Agents and Call Recordings

Certain services may include AI-powered voice assistants, automated attendants, call-routing systems, or virtual agents.

When communicating with these systems, information may be recorded, transcribed, summarized, analyzed, and retained for purposes that include:

  • Customer support
  • Quality assurance
  • Service delivery
  • Security monitoring
  • Compliance requirements
  • System improvement
  • Training and operational effectiveness

Where required by law, we will provide notice that calls may be recorded or monitored.

SMS and Mobile Communications

WJP Tech may communicate with customers, prospects, vendors, and authorized representatives by SMS, text messaging, or other mobile communication methods.

We may send messages regarding:

  • Service updates
  • Appointment reminders
  • Project notifications
  • Security alerts
  • Support communications
  • Account-related notices
  • Other authorized business communications

Message Frequency

Message frequency may vary based on services provided and customer interactions.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

to any text message received from us.

After opting out, you may receive a final confirmation message confirming your removal from future SMS communications.

Help Instructions

For assistance, reply:

HELP

or contact us directly.

Mobile Information Privacy

SMS consent is not shared with third parties or affiliates for marketing purposes.

Mobile phone numbers, opt-in records, and SMS consent information are used solely for service delivery, communication, compliance, and customer support purposes.

We do not sell, rent, lease, or share SMS consent information with third parties for their independent marketing activities.

Information Sharing and Disclosure

We do not sell personal information.

We may share information with:

Service Providers

Trusted vendors, contractors, and technology providers that help us operate our business and provide services.

Cloud and Technology Platforms

Third-party technology providers whose services are necessary to deliver our offerings, including:

  • Microsoft
  • Cloud service providers
  • Security monitoring platforms
  • Telecommunications providers
  • Managed service platforms

Legal Requirements

We may disclose information when required to:

  • Comply with applicable laws
  • Respond to legal requests
  • Protect our rights
  • Enforce contracts
  • Protect customers, employees, and the public

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

These safeguards may include:

  • Access controls
  • Encryption technologies
  • Security monitoring
  • Authentication controls
  • Employee training
  • Vendor security reviews
  • Cybersecurity best practices

No method of electronic storage or transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain information only as long as reasonably necessary to:

  • Deliver services
  • Fulfill contractual obligations
  • Meet legal requirements
  • Resolve disputes
  • Maintain business records
  • Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic patterns
  • Measure website performance
  • Enhance user experience

You may adjust browser settings to refuse cookies; however, some website features may not function properly.

Your Rights and Choices

Subject to applicable laws, individuals may request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of eligible information
  • Withdrawal of consent where applicable
  • Information regarding our privacy practices

To submit a request, please contact us using the information below.

Data Breach Notification

If we determine that a security incident or data breach has affected personal information and notification is required by law, we will provide notice to affected individuals and appropriate authorities as required by applicable regulations.

Notifications may include information regarding:

  • The nature of the incident
  • Data potentially involved
  • Steps taken to mitigate impact
  • Recommended actions for affected individuals

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.

Any updates will be posted on this page with a revised effective date.

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions regarding this Privacy Policy, SMS communications, data practices, or privacy-related requests, please contact:

WJP TECHNOLOGY CONSULTANTS LLC
4200 Research Forest Drive, Suite 140
The Woodlands, Texas 77381

Email: privacy@wjptech.com
General Information: info@wjptech.com
Phone: (713) 230-8550