What is Microsoft Teams Voice VoIP?
Microsoft Teams Voice VoIP is a complete cloud-based phone system that enables you to make and receive calls to and from landlines and mobile phones through the Public Switched Telephone Network (PSTN) directly within the Teams application. With over 17 million users worldwide and growing, Teams Phone has become the go-to solution for organizations seeking to modernize their communication infrastructure.
Complete Phone System
Replace traditional PBX systems with a modern cloud-based call control system that provides enterprise-grade calling capabilities.
Cloud-Based Solution
Reduce hardware costs and maintenance with a fully cloud-hosted phone system that scales with your business.
Unified Communications
Combine calling, chat, meetings, and collaboration in one application to streamline your workflow and boost productivity.
AI-Powered Calling
Enhanced with Copilot AI for intelligent call summarization, real-time note-taking, and automated action item tracking.
Powerful Teams Phone Features
Microsoft Teams Phone brings together the best of traditional telephony features with modern communication capabilities.
Key Calling Features
- Call Hold & Transfer
Easily place calls on hold or transfer to colleagues with blind and safe transfer options. - Call Forwarding
Redirect incoming calls to another number or user, ensuring you never miss important calls. - Voicemail with Transcription
Access voicemails directly in Teams with automatic transcription for quick review. - Call Queues & Auto Attendants
Direct callers to the right department or person with customizable greetings and menus. - SMS Messaging
Send and receive SMS messages directly from Teams for US and Canada numbers, keeping all communications in one platform.
Advanced Communication Features
- Device Flexibility
Use Teams on any device - PC, Mac, mobile, or with certified Teams desk phones. - Voice Isolation
AI technology that learns your voice pattern and distinguishes it from other voices nearby for crystal-clear communication. - Direct Routing Call Troubleshooting
New SIP Ladder diagram tool in Teams Admin Center for self-service troubleshooting of Direct Routing calls. - Supervisor Tools
Barge, whisper, monitor, and takeover capabilities for supervisors to manage call agents effectively.
Benefits of Microsoft Teams Voice VoIP
Upgrade your communication system and experience the advantages of integrated VoIP technology.
Significant Cost Savings
Studies show a 143% return on investment when switching to Teams Phone. Eliminate hardware costs and reduce maintenance expenses with a cloud-based solution.
Simplified IT Management
Free up your IT admins' time with a single app that's easy to deploy and manage. Centralized administration through the Teams admin center.
Unified Communication
Combine calling, meetings, chat, and collaboration in one application for seamless workflow and improved productivity.
Enhanced Security
Benefit from Microsoft's enterprise-grade security with end-to-end encryption, multi-factor authentication, and compliance certifications.
Scalability
Easily scale your communication system as your business grows without additional hardware investments or complex infrastructure changes.
Remote Work Support
Enable seamless communication for remote and hybrid workers with the same phone system capabilities regardless of location.
AI-Powered Features in 2025
Microsoft Teams Phone now includes cutting-edge AI capabilities to revolutionize your calling experience.
Copilot for Microsoft Teams Phone
Copilot uses the power of AI to empower you to work more flexibly and intelligently, automating important administrative tasks during calls.
During a Call
- Generates real-time call summaries and captures key points
- Identifies and lists action items as they're discussed
- Suggests follow-up questions to enhance the conversation
- Creates comprehensive call notes automatically
After a Call
- Analyze past calls for insights and information
- Identify questions asked, answered, and unresolved
- Assess call sentiment and mood for improved understanding
Extract key ideas and concerns for follow-up
Voice Isolation
Advanced voice isolation technology that identifies your voice and filters out other voices nearby, ensuring only you are heard even in noisy environments.
Noise Suppression
AI-powered background noise suppression identifies and filters out distracting sounds like keyboard typing, paper rustling, or environmental noises.
Intelligent Recap
For both 1:1 and group VoIP calls, users can access AI-generated notes, recommended tasks, speaker identification, and important moments from past calls.
Integration Options
Connect Microsoft Teams Voice to your existing infrastructure with flexible options.
PSTN Connectivity Options
Compatible Devices
Teams Voice works across a wide range of devices, including the latest certified hardware.
Desktop & Laptop
Use Teams Phone on Windows, Mac, or web browser with headsets or built-in audio.
Mobile Devices
Make and receive calls on iOS and Android devices through the Teams mobile app.
Certified Teams Phones
Purpose-built desk phones from Yealink, Poly, AudioCodes and others designed specifically for Teams.
Featured Teams Phone Hardware
Yealink MP50
USB Phone Handset for Teams
Yealink MP56
Android Teams Desk Phone
Logitech Zone Wireless 2
First Native Bluetooth Certified Headset for Teams
Ready to Transform Your Business Communication?
Join thousands of organizations that have upgraded to Microsoft Teams Voice VoIP for a modern, flexible, and cost-effective communication solution.
